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What are Familiar Faces for SimpliSafe® Active Guard Outdoor Protection

Familiar faces are a way for professional monitoring agents to know who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when th

Features / Settings

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Outdoor Camera Series 2

SA
What Is The Difference Between Video Verification And Intruder Intervention?

Video Verification gives monitoring agents access to limited recordings of the alarm in the moments that follow the event triggering. These recordings may include critical evidence that can lead to priority dispatch for faster emergency response*. Intruder intervention offers an additional layer of

Features / Settings

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Smart Alarm Indoor Camera

SA
How to Enable or Disable Intruder Intervention

During the onboarding process of your Smart Alarm Wireless Indoor Security Camera, you’ll have the option to enable intruder intervention as a subscriber to the Pro Plus, Pro, or Core (Formerly Fast Protect™) monitoring plans. This feature is optional, but when paired with Video Verification helps t

Features / Settings

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Smart Alarm Indoor Camera

SA
How Do Recordings And Live Streams Work During An Intruder Intervention Alarm?

The Smart Alarm Wireless Indoor Security Camera introduces a new recording type to your timeline when using it with intruder intervention.* This recording event will capture what an agent saw, heard, and/or said (using 2-way audio) when an alarm event is triggered. This new recording will appear as

Install / Set Up Help

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Smart Alarm Indoor Camera

How to use SimpliSafe® Active Guard Outdoor Protection

SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitoring plans. All while being designed to prevent crime before it happens.The following article will walk you through getting s

Features / Settings

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Outdoor Camera Series 2