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App Error: Camera Disconnected

The error “Camera Disconnected” occurs when a SimpliSafe® camera’s connection to the Base Station, Wi-Fi router, and/or internet is disrupted. This article will walk you through the steps of troubleshooting the camera’s connection and get the device up and running. Please Note: you need to be with y

Errors / Warnings

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Cameras

Recording Behavior for SimpliSafe® Cameras

​ Your SimpliSafe® cameras record* whenever they detect motion and during a number of system events to keep you updated about what is happening at your location. Camera recording behavior differs depending on the camera type, so refer to the charts below for a list of events that trigger a recording

Features / Settings

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Outdoor Cameras

Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

Wi-Fi Troubleshooting

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Cameras

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How to Change your Wi-Fi for your SimpliSafe® System

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home, or receiving a new router), you’ll need to update your SimpliSafe® System with the new credentials. You will always want to update the Base Station Wi-Fi first before proceeding to the camera steps.

Wi-Fi Troubleshooting

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Cameras

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How to Resolve the "No Video" Error for SimpliSafe® Cameras

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you can take to get your

Errors / Warnings

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Cameras

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Why Does My Camera Keep Losing Its Wi-Fi Connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support