‎SimpliCam | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(41)
Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® App by navigating to camera settings: Open the SimpliSafe® App on your phone or tablet Choose My System from the bottom navigation

Troubleshoot an Issue

Help Center Article

 • 

Cameras

How to Reorder Cameras in the SimpliSafe® App

An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App

Features / Settings

Help Center Article

 • 

Outdoor Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

Errors / Warnings

Help Center Article

 • 

Cameras

SA
SimpliCam® Wired Indoor Camera LED Status Light Colors

The status light on the front of your SimpliCam® Wired Indoor Security Camera indicates key information about your camera. At a glance, it can tell you if your camera is recording, if it isn’t connected to Wi-Fi, and so much more. The table below shows which colors you can see on your SimpliCam® Ind

LED / Lights

Help Center Article

 • 

SimpliCam

SA
How to use Two-Way Audio for Cameras

What is Two-Way Audio? Two-Way Audio is a feature that works on all SimpliSafe® Cameras. While using the SimpliSafe® Mobile App, Two-Way Audio allows you to hear audio from your camera and speak through it while viewing live streams. How to Turn On Two-Way Audio To enable Two-Way Audio, you’ll need

Features / Settings

Help Center Article

 • 

Cameras

Turn On or Off Night Vision for Cameras

Overview Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room. Supported Cameras Ou

Features / Settings

Help Center Article

 • 

Cameras

Too Many Motion Events from my SimpliCam® Wired Indoor Camera

Adjusting your SimpliCam® Wired Indoor Camera’s settings is key to receiving just the right amount of alerts for your system, whether you’re at home or away. Camera Behavior Settings and the Privacy Shutter Your Privacy Shutter will only be open and detect motion when you set it to “Open” for an arm

Errors / Warnings

Help Center Article

 • 

SimpliCam