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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

The Video Doorbell Pro utilizes Wi-Fi to communicate with your SimpliSafe® system. If your Video Doorbell Pro is not livestreaming, there may be an underlying connection issue that needs to be addressed. Use the Connection Check in the SimpliSafe® AppThe Video Doorbell Pro has the ability to run a c

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Video Doorbell Pro

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power.If your Video Doorbell Pro has power and is respon

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Video Doorbell Pro

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Video Doorbell Pro Settings & Customizations

The Video Doorbell Pro comes with the ability to designate activity zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 120 degree field of view. You can set specific areas of the camera’s view to ignore motion, allowing you to receive alerts for mot

Features / Settings

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Video Doorbell Pro

How to Temporarily Turn Off SimpliSafe® Active Guard Outdoor Protection on a Specific Camera

If you are enrolled in a Pro Plus or Pro monitoring plan, you'll have additional options to manage your camera settings for SimpliSafe® Active Guard Outdoor Protection within the SimpliSafe® App.If you wish to temporarily turn off or disable Active Guard Outdoor Protection for a specific camera

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Outdoor Camera Series 2

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l

Wi-Fi Troubleshooting

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Video Doorbell Pro

How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device ha

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Video Doorbell Pro

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SimpliCam® Wired Indoor Camera Features

Watchful when you need it, privacy when you don'tYour SimpliCam® Wired Indoor Camera comes equipped with a built-in privacy shutter to give you absolute control over your camera—and your privacy. Whenever the privacy shutter is open, the camera’s motion sensor will send notifications to your ph

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SimpliCam