Conversation List

Filter by

(41)
How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below. Checking the Base Station’s firmware You can vi

Help Center Article

 • 

Base Station

S
Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

Troubleshoot an Issue

Help Center Article

 • 

Outdoor Cameras

S
Error: Update Software

Overview The Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware. Not sure what version of the firmware is installed on your system?

Errors / Warnings

Help Center Article

 • 

Outdoor Cameras

S
Outdoor Camera Solar Panel Accessory

With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

Install / Set Up Help

Help Center Article

 • 

Cameras

S
Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

Outdoor Security Camera Series 2 LED Status Light Colors

The status light located on the front of your Outdoor Security Camera Series 2 indicates key information about your camera. At a glance, it can tell you if the camera is recording or isn’t connected to Wi-Fi. The chart below shows which colors you can see on your Outdoor Camera Series 2 and what the

LED / Lights

Help Center Article

 • 

Outdoor Camera Series 2 UK

Camera Motion Detection by System Arming State

Overview You can customise your SimpliSafe® cameras even further by changing the motion detection to coincide with your system’s arming state. This means you can now adjust when your camera records as it is directly tied to your system’s arming state. For example, if you don’t want your camera to re

Features / Settings

Help Center Article

 • 

Cameras