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How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type  you can also interact w

Features / Settings

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Product Support

Activity Zones for Cameras

Activity Zones are a great way to limit the number of motion detection alerts you receive from your camera inside and outside of your home. You’ll simply tap on the squares within your Motion Detection settings to exclude zones from triggering a motion event.Supported CamerasThe following cameras su

Features / Settings

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Cameras

Camera Motion Detection by System Arming State

OverviewYou can customize your SimpliSafe® cameras even further by changing the motion detection to coincide with your system’s arming state. This means you can now adjust when your camera records as it is directly tied to your system’s arming state. For example, if you don’t want your camera to rec

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Cameras

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App Error: Camera Disconnected

OverviewThe app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the col

Errors / Warnings

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Cameras

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Wireless Outdoor Security Camera Error Messages

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charg

Errors / Warnings

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Outdoor Cameras

What is SimpliSafe® Active Guard Outdoor Protection?

Want to upgrade to SimpliSafe® Active Guard Outdoor Protection? Call us to learn more and switch your plan at 888-910-1458SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitorin

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Outdoor Camera Series 2

How to Flip your Camera Image 180 Degrees

OverviewThe image of your Outdoor Camera Series 2 or Outdoor Camera can be rotated to 180 degrees, in the event you mount the camera upside down. This can be done within the SimpliSafe® Mobile App by navigating to your camera’s settings.Supported CamerasThe following cameras support this functionali

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Cameras