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My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l

Wi-Fi Troubleshooting

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Video Doorbell Pro

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How much internet speed do I need for my camera?

Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir

Wi-Fi Troubleshooting

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Cameras

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.  Make sure that your smartphone or tab

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Video Doorbell Pro

How to Install SimpliSafe® Cameras

SimpliSafe® has a variety of different cameras that provide additional eyes and ears for both inside and outside your home. The following article will provide you with the resources you need for installing the specific camera to your SimpliSafe® system. Use the following anchor links to navigate to

Install / Set Up Help

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Cameras

Camera Does Not Detect People

Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

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Cameras

Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

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Smart Alarm Indoor Camera

Too Many Motion Alerts From the Wireless Outdoor Security Camera

If you find that your Wireless Outdoor Security Camera is detecting too much motion, there are some recommended placement and settings changes you can make to minimize the amount of motion it detects.Adjust the Placement of the CameraIf your Outdoor Camera is facing a high traffic area like a busy s

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Outdoor Camera