Why does this error happen?

This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. 

This tends to occur when a camera is purchased second-hand. The previous owner may have forgotten to remove the camera from their account. Unfortunately, SimpliSafe is unable to override this. The previous owner must remove the camera from their account. 

How can I resolve this?

If you are able to contact the previous owner and ask them to remove the camera from their account, you should be able to resolve this matter rather quickly. The previous owner would need to visit the settings page of the camera in question, scroll to the bottom, and press the button for “Remove Camera”. 

​​Still Need Help?

If you are unable to get in touch with the previous owner, or need further assistance, don't hesitate to contact our support team directly.