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Error: Unfinished Setup for Cameras

This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app. As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the be

Errors / Warnings

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Cameras

Not Receiving Push Notifications for my Camera

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article. Push notifications for your camera are a great way to know when there i

Troubleshoot an Issue

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Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

Live stream delays can occur for a variety of reasons, most commonly stemming due to the camera’s “deep sleep” state it enters when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds. If you

Wi-Fi Troubleshooting

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Outdoor Cameras

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

Errors / Warnings

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Cameras

How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. *Please note that you cannot reset the Outdoor Camera remotely. You must be physically at the location of your system and

Install / Set Up Help

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Outdoor Cameras

Outdoor Security Camera Series 2 Settings & Customizations

The Outdoor Security Camera Series 2 has a variety of settings that can be customized, such as Night Vision, Motion Detection, Video Quality, and more! If you are enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings may not be adjustable within the SimpliSafe® Mobile App. Using the

Features / Settings

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Outdoor Cameras

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of up to 3 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera. If you notice that your Outdoor Camera

Battery / Power

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Outdoor Cameras