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Smart Alarm Wireless Indoor Security Camera Wi-Fi Troubleshooting

This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps:Trouble Connect

Wi-Fi Troubleshooting

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Smart Alarm Indoor Camera

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.  Make sure that your smartphone or tab

Troubleshoot an Issue

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Video Doorbell Pro

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Can I use the SimpliCam Wired Indoor Camera outdoors?

The SimpliCam Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera- check out the new SimpliSafe Wireless Outdoor Security Camera!Using the SimpliCam Wired Indoor Camera outdoors may void your warranty.

Features / Settings

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SimpliCam

Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

Troubleshoot an Issue

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Smart Alarm Indoor Camera

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.The frequency of motion alerts can be adjusted through your SimpliSafe® Mobil

Troubleshoot an Issue

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SimpliCam

How can I Tell if an Agent is Viewing a Camera Feed for SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2

Features / Settings

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Outdoor Camera Series 2

SimpliSafe® Active Guard Outdoor Protection Requirements

SimpliSafe® Active Guard Outdoor Protection is compatible with the Outdoor Security Camera Series 2, as well as Video Doorbell Pro. While Video Doorbell Pro is compatible with this service, it is not intended to be the sole camera for this service. You can enable up to 3 cameras for Active Guard Out

Features / Settings

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Outdoor Camera Series 2