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App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

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Cameras

Troubleshooting a Blinking Yellow LED on the Video Doorbell Pro

Overview Your Video Doorbell Pro is equipped with a ring light around the doorbell button, to alert you to various statuses for your doorbell. In this scenario, you’ll see the LED turn yellow for about 5 seconds, then turn off for another 5 seconds - all while repeating this sequence. Confirm your D

Errors / Warnings

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Video Doorbell Pro

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How to Resolve the "No Video" Error for SimpliSafe® Cameras

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you can take to get your

Errors / Warnings

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Cameras

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How to Change your Wi-Fi for your SimpliSafe® System

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home, or receiving a new router), you’ll need to update your SimpliSafe® System with the new credentials. You will always want to update the Base Station Wi-Fi first before proceeding to the camera steps.

Wi-Fi Troubleshooting

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Cameras

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My Doorbell Won't Ring

When the Video Doorbell Pro is rung, you can hear it from two different places: the doorbell’s chime and the Base Station. If you do not hear a chime from one or both of these places, follow the troubleshooting steps below. The Doorbell Chime Does Not Ring, or the Chime is Incomplete If the Video Do

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Video Doorbell Pro

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Too Many Motion Alerts From the Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed. The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Online Accou

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power. If your Video Doorbell Pro has power and is respo

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Video Doorbell Pro