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How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. A reset refreshes the camera's connection to the Base Station and clears out errors that may prevent it from working correctly. *The Video Doorbell Pro can

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How to Change your Wi-Fi for your SimpliSafe® System

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home, or receiving a new router), you’ll need to update your SimpliSafe® System with the new credentials. You will always want to update the Base Station Wi-Fi first before proceeding to the camera steps.

Wi-Fi Troubleshooting

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power. If your Video Doorbell Pro has power and is respo

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Can't Initiate Live Stream From Within the SimpliSafe® App

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

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Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

Errors / Warnings

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Cameras

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How to use Two-Way Audio for Cameras

What is Two-Way Audio? Two-Way Audio is a feature that works on all SimpliSafe® Cameras. While using the SimpliSafe® Mobile App, Two-Way Audio allows you to hear audio from your camera and speak through it while viewing live streams. How to Turn On Two-Way Audio To enable Two-Way Audio, you’ll need

Features / Settings

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Cameras

Turn On or Off Night Vision for Cameras

Overview Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room. Supported Cameras Ou

Features / Settings

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Cameras