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How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera

The Smart Alarm Wireless Indoor Security Camera has a rechargeable battery, that should last up to 3 months depending on placement and usage. The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current. You will know the battery is fully charged when the

battery / power

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Smart Alarm Indoor Camera

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How to Download Recordings From Your Camera

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

features / settings

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Cameras

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How to Resolve the "No Video" Error for SimpliSafe® Cameras

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you can take to get your

errors / warnings

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Cameras

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

features / settings

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Cameras

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How do Monitoring Agents Respond During An Intruder Intervention Alarm?

When your system sounds any burglary alarm, there’s a brief false alarm grace period. If you don’t cancel the alarm within this grace period, it will be handled by a SimpliSafe® Monitoring Agent. Once an Agent is handling your alarm, they will begin reviewing your Video Verification recordings and S

install / set up help

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Smart Alarm Indoor Camera

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How to Enable or Disable Intruder Intervention

During the onboarding process of your Smart Alarm Wireless Indoor Security Camera, you’ll have the option to enable intruder intervention as a subscriber to the residential or business Pro Plus, Pro, or Core monitoring plans. This feature is optional, but when paired with Video Verification helps to

features / settings

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Smart Alarm Indoor Camera

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How Does Intruder Intervention Work During An Alarm?

For alarms where intruder intervention* is triggered, our monitoring agents can view the live stream from your Smart Alarm Wireless Indoor Security Camera. If our agents see someone in the home, they will activate the 2-way audio on the camera and attempt to speak to that person. When doing so, the

install / set up help

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Smart Alarm Indoor Camera