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How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.To factory reset your Outdoor Camera:Ensure the camera is within 30 feet of the Base StationLocate the pairing button on th

Install / Set Up Help

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Outdoor Camera Series 2

Outdoor Camera Mount Feels Loose or Not Sturdy

When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req

Install / Set Up Help

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Outdoor Camera Series 2

How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device ha

Troubleshoot an Issue

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Video Doorbell Pro

Maximizing the Battery Life of the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has a battery life of up to 3 months, depending on settings and usage. To help maximize the life of the camera’s battery, we recommend making the following adjustments to its settings and location.Camera LocationYour camera is activated by a motion sensor for acc

Battery / Power

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Outdoor Camera Series 2

Outdoor Camera has a Blinking Blue Light

In a normal state, a blinking or flashing blue light indicates that the Outdoor Camera is sending data, specifically actively livestreaming or recording to your timeline.In very rare instances the Outdoor Camera may become unresponsive after reconnecting its power cable or recharging the battery. Yo

LED / Lights

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Cameras

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

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Cameras

Incomplete Recordings for Cameras

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

Troubleshoot an Issue

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Cameras