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alexandria_c

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July 15th, 2022

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alexandria_c
followed 's post

1 year ago

For the last few weeks at least, I’m consistently seeing a “device connection problem” error message when trying to use the app. This happens any time I try to refresh settings in my system, general settings or device settings. Also happens when trying to arm or disarm in the app. This happens every

alexandria_c
replied to a comment on 's post

1 year ago

For the last few weeks at least, I’m consistently seeing a “device connection problem” error message when trying to use the app. This happens any time I try to refresh settings in my system, general settings or device settings. Also happens when trying to arm or disarm in the app. This happens every

@york1account​ Thank you for all the details, and for taking those steps to try and troubleshoot the issue further. Because you've exhausted all the steps that I would take to try to identify the issue further, I'm placing a request on our backend fo

alexandria_c
followed 's post

1 year ago

Have an interior door that i want to have an audible siren when opened but no call to police etc...

alexandria_c
commented on 's post

1 year ago

Have an interior door that i want to have an audible siren when opened but no call to police etc...

Hi @markgoza welcome to the community! dlpsr is right. Right now this functionality doesn't exist. The entry sensor by default will chime when a door is opened but it isn't the siren feature you're looking for. The closest setting is Secret Alert wh

alexandria_c
followed 's post

1 year ago

The timeline/live option on our cameras are not working however I have received 100+ notifications of motion detection as well as unplugged camera, checked internet status, but yet still no playback or live view. Any suggestions?

alexandria_c
replied to a comment on 's post

1 year ago

The timeline/live option on our cameras are not working however I have received 100+ notifications of motion detection as well as unplugged camera, checked internet status, but yet still no playback or live view. Any suggestions?

Hi @jrfair56 while there isn't a way to slow down the video through the SimpliSafe app, you should be able to use any video player (Windows Movies, VLC, iMovie, etc.) to adjust the playback speed once you have downloaded the video to a device. Let me

alexandria_c
replied to a comment on 's post

1 year ago

Hi folks, There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams. Firmw

@rackuhn4​ Have you had a chance to go through the steps to factory reset your Outdoor Camera yet?

alexandria_c
replied to a comment on 's post

2 years ago

Hi folks, There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams. Firmw

@Dstrachan​ Hi there, if you're still having trouble with your Outdoor Camera after performing a reset, it would be best to contact our support team directly for additional troubleshooting.

alexandria_c
followed 's post

2 years ago

I have been trying for several weeks to get my subscription cancelled on a camera that has been disconnected for over 6 months and no longer have. I have tried doing it through the SimpliSafe app and am locked out of many of the options to click on. I called customer service and was told with the se

alexandria_c
commented on 's post

2 years ago

I have been trying for several weeks to get my subscription cancelled on a camera that has been disconnected for over 6 months and no longer have. I have tried doing it through the SimpliSafe app and am locked out of many of the options to click on. I called customer service and was told with the se

Hi @cortney9397 If you know your Safe Word, you can cancel at any time by calling 1-888-783-8441. The Safe Word is a requirement of canceling, to ensure that it is the Primary Contact making the request to remove a monitoring subscription. If you ha