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Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

Wi-Fi Troubleshooting

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Cameras

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below. Checking the Base Station’s firmware You can vi

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Base Station

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Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

Troubleshoot an Issue

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Outdoor Cameras

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Error: Update Software

Overview The Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware. Not sure what version of the firmware is installed on your system?

Errors / Warnings

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Outdoor Cameras

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Outdoor Camera Solar Panel Accessory

With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

Install / Set Up Help

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Cameras