How to Download Recordings From Your Camera
Updated
Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans.
Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing your camera’s name to exclude the use of an apostrophe before attempting to download any recordings.
How to Download
In the SimpliSafe® Mobile App, open the Timeline using the bottom right icon
Swipe up and down through the Timeline and find the event whose clip you wish to download
Tap on the event and then tap on the video preview within the event
Once the video appears by itself, tap the View History button at the bottom of the screen
Find the video clip highlighted with a banner reading Now Playing
Tap the three-dot icon next to the recording and then choose Download Video
The clip will be saved to your phone
To access saved videos, go to your phone’s camera roll
Is a Timestamp Included?
When you download a video from your timeline, the date and time that the recording was filmed is found at the end of the file name.
To find the timestamp, take the following steps:
Open your camera roll
Select the recording you downloaded
Tap the i icon on the bottom of the screen to display the video’s file name
This step may vary depending on your mobile device
At the end of the file name, you will see the date and time the recording was filmed
Note: the time stamp will be written in numbers, displayed as MM/DD/YYY_HH/MM/SS. So for a recording filmed on August 21, 2024 at 2:31:21 PM, the timestamp will be displayed as: 08212024_023121PM.
