In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.

Only the Base Station and the Cameras will provide a MAC Address, as they connect to Wi-Fi. Other SimpliSafe® products connect to the Base Station using Radio Frequency (RF).

Note: If you have MAC Address filtering enabled on your network, you may need to temporarily disable it while setting up your camera, to allow it to connect. You’ll be able to determine the MAC Address to add to your allow list once the device is connected.

Base Station

For the Base Station, you will need to use your Keypad to locate its MAC Address.

1. Press Menu on your Keypad

2. Enter your Primary PIN

3. Using the arrow keys, select System Settings

4. Then choose Diagnostics

5. Use the right arrow and toggle to the Wi-Fi screen, where the MAC Address will be listed

Cameras

You can locate the MAC Address of a SimpliSafe® Camera using the SimpliSafe® Mobile App.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the Camera you wish to find the MAC Address for

5. Scroll to the bottom of this screen. Your Cameras MAC Address will be listed in the MAC Address field.