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How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below. Checking the Base Station’s firmware You can vi

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Base Station

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Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

Troubleshoot an Issue

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Outdoor Cameras

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Error: Update Software

Overview The Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware. Not sure what version of the firmware is installed on your system?

Errors / Warnings

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Outdoor Cameras

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Outdoor Camera Solar Panel Accessory

With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

Install / Set Up Help

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Cameras

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

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Video Doorbell Pro Installation Guide

Overview The Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Pro Premium, Pro Standard Monitoring or Self

Install / Set Up Help

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Video Doorbell Pro

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SimpliCam Wired Indoor Camera LED Status Light Colours

The camera LEDs are designed to help inform you of what your camera is doing. You can turn the LEDs off in your camera’s settings. Note that the little red light beneath the LED is the infrared sensor, which is activated at night. The privacy shutter will still prevent the camera from recording if i

LED / Lights

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SimpliCam