‎Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App? | SimpliSafe Support Home

Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Updated 

Please follow the steps below to troubleshoot being unable to livestream.

  1. Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.

  2. Ensure your camera is connected to Wi-Fi.

  3. Make sure that your smartphone or tablet is able to access the internet. Try testing other sites from your device’s browser.