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How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?

We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always aware of an

Features / Settings

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Smart Alarm Indoor Camera

Outdoor Camera Mount Feels Loose or Not Sturdy

When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req

Install / Set Up Help

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Video Doorbell Pro LED System Status Light Colour's During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colours that the camera will display. If you are seeing a colour that is not listed try changing the lighting in the room, as this can affect the look of the coloured li

LED / Lights

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Video Doorbell Pro

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SimpliCam Wired Indoor Camera Settings & Customisations

You can customise a variety of settings for the SimpliCam Wired Indoor Camera such as the Microphone Settings, Picture Quality, Privacy Shutter, Motion Sensitivity, and more - all through the SimpliSafe Mobile App or Web App.Use the guided flow below to customize your SimpliCam Indoor Camera setting

Features / Settings

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SimpliCam

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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Setti

Troubleshoot an Issue

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Video Doorbell Pro

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What does the SimpliCam Wired Indoor Camera require to function?

To function properly, the SimpliCam Wired Indoor Camera requires:A power source, likely from an outletA 2.4 ghz Wi-Fi network A Smartphone is recommended in order to use the SimpliSafe App for installing the camera; however, cameras can be viewed through the Web App as wellA SimpliSafe System is not

Install / Set Up Help

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SimpliCam

My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup

The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G

Wi-Fi Troubleshooting

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Video Doorbell Pro