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How to Remove a Camera from your SimpliSafe® System

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future. Remove a Camera from the Sim

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Cameras

SA
Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

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Outdoor Cameras

SA
Wireless Outdoor Security Camera Settings & Customisations

The Wireless Outdoor Security Camera has a variety of settings that can be customised, such as Night Vision, Motion Detection, Picture Quality, and more, all within the SimpliSafe® Mobile App or Web App. Use the guided flow below to customise your Outdoor Security Camera settings. Customising Your W

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Outdoor Cameras

Video Doorbell Pro Motion Detection

All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi

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Video Doorbell Pro

How to Reset the SimpliCam® Wired Indoor Camera

If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary. To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App. To remove the SimpliCam®: Open the SimpliS

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SimpliCam

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert. The frequency of motion alerts can be adjusted through your SimpliSafe® Mobi

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SimpliCam

My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup

The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G

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Video Doorbell Pro