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Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

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Cameras

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App Error: Camera Disconnected

The app error “Camera Disconnected” can occur for several reasons:Your Base Station needs to be reconnected to Wi-FiYour Wi-Fi network name or password has recently changedThe camera or your Wi-Fi router has lost powerYour Internet Service Provider (ISP) is experiencing an outageIf you encounter thi

Errors / Warnings

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Cameras

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Video Doorbell Pro Installation Guide

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home.If you are subscribed to either our Pro Premium Monitoring or Self Monitoring with

Install / Set Up Help

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Video Doorbell Pro

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Cameras

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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Setti

Troubleshoot an Issue

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Video Doorbell Pro

Why Am I Not Receiving Push Notifications for My Camera?

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is

Troubleshoot an Issue

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Cameras

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OhmKat Power Supply Troubleshooting

OverviewAll OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. TroubleshootingWhile the Ohmkat Power Supply is plugged in, an Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wires

Errors / Warnings

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OhmKat