How To Check The Firmware Version of SimpliSafe® Devices
Updated
At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that are coming your way.
If you are ever curious about the firmware that your system and cameras are running, take the steps below.
Checking the Base Station’s Firmware
You can view which firmware version your Base Station is running using either the SimpliSafe® Mobile App or Keypad.
Using the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App on your smartphone or tablet
Select My System from the navigation bar at the bottom of the screen
Choose Base Station Settings
Next to Firmware, you will see which version your system is running
Using the Keypad
Press the Menu button on your Keypad
Enter your Master PIN
Select System Settings
Scroll down to Diagnostics
Press the right arrow until you see Base Station
Next to Version, you will see what firmware your system is running
Checking a Camera’s Firmware
You can view your camera’s firmware in the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App on your smartphone or tablet
Select My System from the navigation bar at the bottom of the screen
Choose Camera Settings
Select the camera you want to check
Scroll down to the bottom of the screen until you see Basic Info
Next to Software Version, you will see what firmware your camera is running