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Delayed Live Streaming for the Wireless Outdoor Security Camera

Live stream delays can occur for a variety of reasons, most commonly stemming due to the camera’s “deep sleep” state it enters when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds. If you

wi-fi troubleshooting

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Outdoor Cameras

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

errors / warnings

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Cameras

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Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks: Change your camera’s motion detection setting to All Motion Turn your camera’s sensitivity down to Medium or Low If you have Activity Zones set up, adjust them to also bloc

troubleshoot an issue

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Outdoor Cameras

Too Many Motion Alerts From the Outdoor Security Camera Series 2

If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications. Adjust the Placement of the Camera If your Outdoor Camera Se

troubleshoot an issue

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Outdoor Cameras

How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. *Please note that you cannot reset the Outdoor Camera remotely. You must be physically at the location of your system and

install / set up help

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Outdoor Cameras

Maximizing the Battery Life of the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has a battery life of up to 3 months, depending on settings and usage. To help maximize the life of the camera’s battery, we recommend making the following adjustments to its settings and location. Camera Location Your camera is activated by a motion sensor for a

battery / power

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Outdoor Cameras

How to Reorder Cameras in the SimpliSafe® App

An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App

features / settings

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Outdoor Cameras