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How can I Tell if an Agent is Viewing a Camera Feed for SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2

Features / Settings

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Outdoor Camera Series 2

What is Automatic Face Matching for SimpliSafe® Active Guard Outdoor Protection?

Automatic Face Matching is a form of AI that looks at the clips saved in your familiar faces library and determines whether the person in the camera’s view is a match. With SimpliSafe® Active Guard Outdoor Protection enabled, you will begin to see persons and faces detected on the Timeline tab of th

Features / Settings

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Outdoor Camera Series 2

Two-Way Audio Not Working for the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has two-way audio that allows you to speak through the camera with a simple tap of the speaker button. Holding down the Outdoor Camera speaker button will not allow two-way audio to work properly.To test that two-way audio is working, you should stand far away fr

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Outdoor Camera Series 2

How is my Privacy Protected When Using SimpliSafe® Active Guard Outdoor Protection?

We are committed to protecting our customers' privacy and sensitive data just as vigilantly as their homes. First, you control what cameras and when live agents monitor your location. Agents only have access to outdoor-enabled cameras during a motion event that occurs during your subscription s

Install / Set Up Help

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Outdoor Camera Series 2

What is the Difference Between SimpliSafe® Active Guard Outdoor Protection and Intruder Intervention?

Currently, Core monitoring plan subscribers (formerly Fast Protect™) with a Smart Alarm Indoor Camera have the benefit of professional monitoring intervention when break-ins happen inside the home. This technology, known as intruder intervention, allows SimpliSafe® professional monitoring agents to

Features / Settings

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Outdoor Camera Series 2

How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App

The “Familiar Face” feature is a great way for professional monitoring agents to know who should be allowed on your property. For example, you might want to create a familiar face for an in-law, neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identi

Install / Set Up Help

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Outdoor Camera Series 2

How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection

If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App:Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Location SettingsScroll to the bottom and tap ‘Autom

Features / Settings

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Outdoor Camera Series 2