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Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

Troubleshoot an Issue

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Outdoor Camera

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Error: Camera Connection Dropped

What It MeansIf you see a Camera Connection Dropped error on your Outdoor Camera, it’s likely either due to a low or dead battery, or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. How To Fix ItRemove the battery from your cam

Battery / Power

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Outdoor Camera

Delayed Live Streaming for the Wireless Outdoor Security Camera

To optimize battery life the Wireless Outdoor Security Camera enters a “deep sleep” mode when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds.If you are concerned about this delay or are

Wi-Fi Troubleshooting

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Outdoor Camera

Two-Way Audio Not Working for Wireless Outdoor Security Camera

The Wireless Outdoor Security Camera has a Two-Way Audio feature that works with a simple tap of the speaker button, unlike the SimpliCam® indoor camera where you hold the button while talking and release it to hear. Holding down the Outdoor Camera speaker button will not allow the two-way audio to

Wi-Fi Troubleshooting

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Outdoor Camera

Wireless Outdoor Security Camera LED Status Light Colors

The status light located on the front of your Outdoor Camera indicates key information about your camera. At a glance, it can tell you if your camera is recording, if it isn’t connected to Wi-Fi, or so much more. The chart below shows which colors you can see on your Outdoor Camera and what they mea

LED / Lights

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Outdoor Camera

How to Recharge the Wireless Outdoor Security Camera Battery

The Wireless Outdoor Security Camera has a rechargeable battery with an expected 3-6 months lifetime, depending on usage and placement.To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.To charge you

Battery / Power

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Outdoor Camera

Too Many Motion Alerts From the Wireless Outdoor Security Camera

If you find that your Wireless Outdoor Security Camera is detecting too much motion, there are some recommended placement and settings changes you can make to minimize the amount of motion it detects.Adjust the Placement of the CameraIf your Outdoor Camera is facing a high traffic area like a busy s

Troubleshoot an Issue

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Outdoor Camera