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How is my Privacy Protected When Using SimpliSafe® Active Guard Outdoor Protection?

We are committed to protecting our customers' privacy and sensitive data just as vigilantly as their homes. First, you control what cameras and when live agents monitor your location. Agents only have access to outdoor-enabled cameras during a motion event that occurs during your subscription s

Install / Set Up Help

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Outdoor Camera Series 2

How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection

If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App:Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Location SettingsScroll to the bottom and tap ‘Autom

Features / Settings

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Outdoor Camera Series 2

Why are Some Settings Locked for the Outdoor Security Camera Series 2?

If your Outdoor Security Camera Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings within the SimpliSafe® Mobile App. This is due to the fact these settings are needed for agent intervention during person on

Features / Settings

Help Center Article

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Outdoor Camera Series 2

What Does Common Activity Event, Person on Property, and Emergency Event Mean?

Common Activity Event, Person on Property, and Emergency Event are new terms used within the SimpliSafe® Mobile App when SimpliSafe® Active Guard Outdoor Protection is enabled. This is to let you know what occurred on your cameras after our system and expert monitoring agents have verified your even

Features / Settings

Help Center Article

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Outdoor Camera Series 2

Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection

Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property.There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the s

Install / Set Up Help

Help Center Article

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Outdoor Camera Series 2

Outdoor Security Camera Series 2 Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking

Troubleshoot an Issue

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Outdoor Camera Series 2

Too Many Motion Alerts From the Outdoor Security Camera Series 2

If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications.Adjust the Placement of the CameraIf your Outdoor Camera Seri

Troubleshoot an Issue

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Outdoor Camera Series 2