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Avoiding False Alarms With SimpliSafe® Active Guard Outdoor Protection

Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions.You can create f

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Outdoor Camera Series 2

What are SimpliSafe® Active Guard Outdoor Protection Notifications?

SimpliSafe® Active Guard Outdoor Protection notifications are push notifications you will receive after an event has been reviewed by one of our expert monitoring agents. You can decide which SimpliSafe® verified outdoor events should trigger push notifications - such as Common Activity events or Pe

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Outdoor Camera Series 2

What is Automatic Face Matching for SimpliSafe® Active Guard Outdoor Protection?

Automatic Face Matching is a form of AI that looks at the clips saved in your familiar faces library and determines whether the person in the camera’s view is a match. With SimpliSafe® Active Guard Outdoor Protection enabled, you will begin to see persons and faces detected on the Timeline tab of th

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Outdoor Camera Series 2

Two-Way Audio Not Working for the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has two-way audio that allows you to speak through the camera with a simple tap of the speaker button. Holding down the Outdoor Camera speaker button will not allow two-way audio to work properly.To test that two-way audio is working, you should stand far away fr

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Outdoor Camera Series 2

What is the Difference Between SimpliSafe® Active Guard Outdoor Protection and Intruder Intervention?

Currently, Core monitoring plan subscribers (formerly Fast Protect™) with a Smart Alarm Indoor Camera have the benefit of professional monitoring intervention when break-ins happen inside the home. This technology, known as intruder intervention, allows SimpliSafe® professional monitoring agents to

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Outdoor Camera Series 2

What are Familiar Faces for SimpliSafe® Active Guard Outdoor Protection

Familiar faces are a way for professional monitoring agents to know who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when th

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Outdoor Camera Series 2

How to use SimpliSafe® Active Guard Outdoor Protection

SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitoring plans. All while being designed to prevent crime before it happens.The following article will walk you through getting s

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Outdoor Camera Series 2