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Performance Mode for Cameras

When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode. When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to

Features / Settings

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Cameras

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Unable to Set Up a Camera Because it is Already Associated With Another Account

Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand. T

Errors / Warnings

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Cameras

Error: Unfinished Setup for Cameras

This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app.As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the bes

Errors / Warnings

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Cameras

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How to Download Recordings From Your Camera

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

Features / Settings

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Cameras

Outdoor Camera is Detecting Motion too Late

If your Outdoor Camera is detecting motion too late, there are usually two main factors at play: improper placement of your camera, or a poor wireless connection between it and the network.We recommend reviewing each section below in the order they are presented to troubleshoot your camera. However,

Troubleshoot an Issue

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Cameras

How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.To remove the camera:Open the SimpliSafe® Mobile

Troubleshoot an Issue

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Outdoor Camera

How do I Check the Battery Life of my Camera?

The Outdoor Camera and Smart Alarm Wireless Indoor Security Camera are battery-powered cameras that can help you monitor your home, even when you’re away. Keeping the batteries charged ensures that your cameras will keep a watchful eye inside, and outside of your home.Checking the Battery Status on

Battery / Power

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Cameras