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How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. *Please note that you cannot reset the Outdoor Camera remotely. You must be with your camera physically to reset it. First, you

troubleshoot an issue

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Outdoor Cameras

How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection

If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App: Open the SimpliSafe® Mobile App on your phone or tablet Choose My System from the bottom navigation bar Select Location Settings Scroll to the bottom and tap ‘A

features / settings

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Outdoor Camera Series 2

SA
Error: Camera Connection Dropped

The error “Camera Connection Dropped” can happen for one of two reasons: The camera has a weak connection to your Wi-Fi network There is a low or dying battery, and the camera is unable to make the connection due to power constraints ​ Weak Wi-Fi Connection All SimpliSafe® cameras require a 2.4GHz W

battery / power

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Outdoor Cameras

What are SimpliSafe® Active Guard Outdoor Protection Notifications?

SimpliSafe® Active Guard Outdoor Protection notifications are push notifications you will receive after an event has been reviewed by one of our expert monitoring agents. You can decide which SimpliSafe® verified outdoor events should trigger push notifications - such as Common Activity events or Pe

features / settings

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Outdoor Camera Series 2

SA
Error: Update Software

Overview The Wireless Outdoor Security Camera and Outdoor Security Camera Series 2 require a Gen 3 Base Station running the latest firmware. The “Update Software” error typically means that you need to update your Base Station’s firmware. Not sure what version of the firmware is installed on your sy

errors / warnings

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Outdoor Cameras

SA
Can't Initiate Live Stream From Within the SimpliSafe® App

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

troubleshoot an issue

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Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

errors / warnings

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Cameras