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What is Automatic Face Matching for SimpliSafe® Active Guard Outdoor Protection?

Automatic Face Matching is a form of AI that looks at the clips saved in your familiar faces library and determines whether the person in the camera’s view is a match. With SimpliSafe® Active Guard Outdoor Protection enabled, you will begin to see persons and faces detected on the Timeline tab of th

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Outdoor Camera Series 2

Two-Way Audio Not Working for the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has two-way audio that allows you to speak through the camera with a simple tap of the speaker button. Holding down the Outdoor Camera speaker button will not allow two-way audio to work properly.To test that two-way audio is working, you should stand far away fr

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Outdoor Camera Series 2

What is the Difference Between SimpliSafe® Active Guard Outdoor Protection and Intruder Intervention?

Currently, Core monitoring plan subscribers (formerly Fast Protect™) with a Smart Alarm Indoor Camera have the benefit of professional monitoring intervention when break-ins happen inside the home. This technology, known as intruder intervention, allows SimpliSafe® professional monitoring agents to

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Outdoor Camera Series 2

What are Familiar Faces for SimpliSafe® Active Guard Outdoor Protection

Familiar faces are a way for professional monitoring agents to know who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when th

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Outdoor Camera Series 2

How to use SimpliSafe® Active Guard Outdoor Protection

SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitoring plans. All while being designed to prevent crime before it happens.The following article will walk you through getting s

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Outdoor Camera Series 2

What is the Difference Between Battery Power and Performance Mode for the Outdoor Security Camera Series 2?

Your Outdoor Security Camera Series 2 comes with a rechargeable battery that lasts up to 3 months, depending on placement or usage. You may also purchase an outdoor power cable to allow your camera to stay awake and active, so that it may enter Performance Mode. This feature allows you to enjoy fast

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Outdoor Camera Series 2