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Outdoor Security Camera Series 2 Overview and Installation Guide

The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home.

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Outdoor Cameras

Outdoor Camera Power Cable Overview and Installation Guide

Overview The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable comes with an outdoor rated power cable along with cable clips that can be applied to a clean surface with the built-in adhesives, or permanently attached to that s

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App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

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How to Resolve the "No Video" Error for SimpliSafe® Cameras

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you can take to get your

Errors / Warnings

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Too Many Motion Alerts From the Outdoor Security Camera Series 2

If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications. Adjust the Placement of the Camera If your Outdoor Camera Se

Troubleshoot an Issue

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Outdoor Cameras

How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary. To factory reset your Outdoor Camera: Ensure the camera is within 30 feet of the Base Station Locate the pairing button on

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Outdoor Cameras

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Unable to Set Up a Camera Because it is Already Associated With Another Account

Why does this error happen? This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand.

Errors / Warnings

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Cameras