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The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home.
Install / Set Up Help
Help Center Article
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Outdoor Cameras
Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property. There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the
Outdoor Camera Series 2
Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® App by navigating to camera settings: Open the SimpliSafe® App on your phone or tablet Choose My System from the bottom navigation
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Cameras
Want to upgrade to SimpliSafe® Active Guard Outdoor Protection? Call us to learn more and switch your plan at 888-910-1458 SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of four new plans: Pro Plus, Pro, Pro Plus
Features / Settings
An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App
Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when
Errors / Warnings
What is Two-Way Audio? Two-Way Audio is a feature that works on all SimpliSafe® Cameras. While using the SimpliSafe® Mobile App, Two-Way Audio allows you to hear audio from your camera and speak through it while viewing live streams. How to Turn On Two-Way Audio To enable Two-Way Audio, you’ll need