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SimpliSafe® now indicates the WiFi signal strength in the App next to our latest generation of cameras, Smart Alarm Indoor Camera and Outdoor Camera, so that you can ensure that your camera will work when you need it most. This status represents the connection strength between your camera and your m
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Entry Sensor Alert* enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.This feature is setup on a per sensor basis, so you
Features / Settings
Entry Sensor
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
Cameras
Your Key Fob is designed to arm or disarm your system with a quick press of a button. If you find that it’s not responding to button presses, there are two main reasons this could happen:The Key Fob is experiencing interference or is out of range The battery within the Key Fob may be low or dead Key
Errors / Warnings
Key Fob
Our Cameras have a wide field of view to maximise coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality.For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video
The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G
Wi-Fi Troubleshooting
Video Doorbell Pro
If you receive the warning “Panic Button Not Responding” it’s possible that it could be the result of low batteries, or a weak connection between the device and Base Station.Checking the BatteryAs a first step, we recommend ensuring that the batteries are correctly installed.Slide the Panic Button u
Panic Button
If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary.To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App.To remove the SimpliCam®:Open the SimpliSafe
SimpliCam
The Outdoor Camera will record motion events to your system’s timeline, with select monitoring subscriptions. If you are subscribed to a monitoring plan that supports timeline recordings and are not seeing recordings appear within the SimpliSafe® Mobile App or Web App, this article will walk you thr
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To repla
Motion Sensor Gen 1
There are two types of emails you may receive from SimpliSafe®; Email Alerts and Marketing Emails.Email Alerts send a notification to a designated email regarding alarm status, general activity such as the system’s armed state, and system warnings. To unsubscribe from Email Alerts, simply choose My
When your system is disarmed and an Entry Sensor is opened, it will relay a chime to the Base Station to notify you of the potential intrusion. This chime is set to medium by default but can be toggled to OFF, LOW, MEDIUM, or HIGH at any time from the SimpliSafeª Mobile App, Web App, or Keypad.Simpl
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.If the system is disarmed within 30-60 seconds of the initial
Install / Set Up Help
The Outdoor Camera utilises both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.If your Outdoor Camera is not live streaming, there may be RF or Wireless Interference at play. It’s important to have a clean and clear environment between the Outdoor Camera
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion).When the came
Smart Alarm Indoor Camera
If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device.Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device has
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features:1536p HD video capture125-degree diagonal field of viewBuilt-in motion detectorNight visionInstant phone alerts80 d
If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, resetting the camera to its factory settings may help.Step 1: Remove the Camera From Your SystemTo reset your Smart Alarm Indoor Camera, we first recommend that you remove your
Are you receiving a low battery warning on your Motion Sensor Gen 2 shortly after installing the sensor? If so, this may be related to a firmware issue rather than a low battery within the device. The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4
Battery / Power
Motion Sensor Gen 2
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
