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What It MeansIf you see a low battery warning on your Outdoor Camera or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Camera’s BatteryTo remove this error on the Outdoor Cam
Errors / Warnings
Help Center Article
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Cameras
This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps:Trouble Connect
Wi-Fi Troubleshooting
Smart Alarm Indoor Camera
The warning ‘Sensor Not Responding’ for a Motion Sensor Gen 1 can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we’d recommend ensuring that the battery is correctly installed. To do this:Slide the sensor off it
Motion Sensor Gen 1
The Smoke Detector features a Tamper Switch, to make sure that the device is properly secured into its mounting bracket.It’s a small button on the back of the unit that is normally held down by part of the mounting bracket. When it is not held down properly, you will get a warning signal:Smoke Detec
LED / Lights
Smoke Detectors
The warning ‘Sensor Not Responding’ for a Glassbreak Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we’d recommend ensuring that the battery is correctly installed. To do this:Slide the sensor off its’
Glassbreak Sensor
Some iOS users may experience an issue when attempting to use Biometric Authentication. This is the result of a communication error between SimpliSafe® and the iCloud Keychain. In this state, you may see a request to use a passkey (scan a QR code from another iOS device), or an external security key
Troubleshoot an Issue
App Support
Whether you’re moving across town or to another county, we aim to make taking your SimpliSafe® system with you as easy as possible.When taking your system with you, it’s important to follow these steps prior to moving out of your old home to set up your system’s move for success.Disarm Your SystemTo
Install / Set Up Help
Moving Support
When logging in with your username and password, you may be asked to check a box to confirm that you are human.This feature (called reCAPTCHA) uses Javascript. If you are not able to see it, or see only an empty field, then the issue may be that Javascript is disabled on your phone’s default browser
The battery within the Key Fob cannot be replaced. However, we anticipate it lasting up to 5 years, depending on usage. If you need to replace your battery, please contact customer support for additional assistance.
Battery / Power
Key Fob
If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.
Base Station
What It MeansThe Wireless Outdoor Security Camera requires a Base Station with the latest firmware updates to run smoothly. The Update Software error means that you need to update your Base Station’s firmware.How To Fix ItBefore setting up your Outdoor Camera, you will need to update the Base Statio
Outdoor Cameras
This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.Placing Your System Into Test ModeDisarm your system
Entry Sensor
Additional User access is a great way to provide another user with access to your SimpliSafe® System, without having to share your password. This feature is available to all subscribers of a SimpliSafe® Monitoring Plan, however, the person you add to the system does not need a paid plan. Only the Ac
Features / Settings
App Features
The SimpliSafe® security system has three armed states: Home, Away, and Off Mode. When in Home or Away Mode the SimpliSafe® system will be armed, but different sensors will be active. When the system is in Off Mode, none of your burglary sensors (i.e. Entry Sensors, Motion Sensors, or Glassbreak Sen
The Wireless Outdoor Security Camera has a rechargeable battery with an expected 3 month lifetime, depending on usage and placement.To remove the battery, simply untwist the cap on your Outdoor Camera. Then, use the tab on the battery to gently remove it from the battery compartment.To charge your b
The Glassbreak Sensor takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage.To change your Glassbreak Sensor battery, slide the sensor up and off its bracket. Then, replace the lithium battery and put the device back in place.If your se
With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. Wh
The Entry Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Entry Sensor battery, slide the sensor up and off its' bracket. Then replace the lithium battery and slide the sensor back onto its bracket.If your se
OverviewThe SimpliSafe® Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera that’s designed for indoor use. It records at 1536p and has a wide field of view at 125 degrees. The battery in the Smart Alarm Indoor Camera can also last up to 3 months on a single charge.Need
