If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary.

To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App.

To remove the SimpliCam®:

1. Open the SimpliSafe® Mobile App on your phone or tablet.

2. Select the Cameras tab on the bottom of the screen.

3. Tap the gear icon in the top right corner of the app to open Camera Settings.

4. Select your SimpliCam®.

5. Scroll to the bottom of the screen and select Remove Camera.

After removing the SimpliCam® from your system, you can reset it.

To reset the SimpliCam®:

1. Locate the pairing button on the top of your SimpliCam®.

2. Press and hold this button for 20 seconds.

3. When you release the button, the SimpliCam® will begin to reboot.

1. After a minute the light on the camera will be a solid yellow, and 30 seconds after that you will see a flashing white light, prompting you to set up your camera again.

Once the reset is complete, you can add your camera back to your system using our installation guide. If you cannot set up your SimpliCam® after resetting it, please contact our Support team for additional help.