Camera Does Not Detect People
Updated
Our Cameras have a wide field of view to maximise coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality.
For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video Doorbell Pro, you have three options for controlling motion detection:
Sensitivity for Motion Detection
Motion Type
Activity Zones
To note, SimpliCam Wired Indoor Camera only allows you to control Sensitivity for Motion Detection.
Sensitivity
The sensitivity allows you to control how precise the camera is at detecting motion. We generally recommend setting this to medium for most homes.
Motion Type
This allows you to choose between tracking all motion, and people only. For the Smart Alarm Indoor Camera, we recommend setting this to People Only, especially if you have pets within your home.
Activity Zones
This allows you to configure your camera to track motion within a certain parameter or exclude tracking it for other areas such as a busy street or sidewalk.
To improve motion detection, open the SimpliSafe Mobile App and follow these steps:
Choose the Cameras tab at the bottom of the app
Tap on the Gear Icon in the upper right corner
Select your Camera
Tap on Motion Detection
On this screen, you’ll be presented with the option to adjust the sensitivity, motion type, and even set activity zones, depending on your camera.
Still Need Help?
If your camera is still not detecting people, we recommend resetting it. You can find the steps to reset each of our SimpliSafe® cameras in the Help Centre articles below: