How Does the Entry Sensor Respond During an Alarm
Updated
When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App.
If the system is disarmed within 30-60 seconds of the initial alarm signal, this will be considered a false alarm by our monitoring centre. That means you will not receive a phone call and emergency services will not be requested to your location.
If the system is not disarmed before the time elapses, an alarm will sound. Depending on your monitoring service plan, two things will happen at once.
The Emergency Contacts for your system will receive a phone call from our monitoring centre to verify the status of your home.
During this call you will be required to provide your Safe Word to the agent you speak with.
Please note that providing the wrong safe word, or no safe word will result in a request for dispatch. You won’t be told you got it wrong to protect anyone who may be under duress.
Additionally, missing the phone calls to your Emergency Contacts can also result in a request for guard services to the location that your system is registered to. Click here for more info on how alarms are handled.
We encourage you to save the monitoring centre numbers to your phone. The numbers in which Securitas call you off are 0330 184 0444 and 01908 644505. You can also call Securitas on 0303 330 0369.
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.