The Outdoor Camera utilises both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.

If your Outdoor Camera is not live streaming, there may be RF or Wireless Interference at play. It’s important to have a clean and clear environment between the Outdoor Camera and your Base Station, free from interference – or as free from interference as possible. The following article will walk you through some basic steps to take to confirm connectivity is possible, as well as troubleshooting the connection.

You can scroll through the article to go through each step or use the anchor links below to navigate directly to a section.

• Checking the Battery

• Checking the Environment

• Using Outdoor Camera’s Connection Check Tool

Checking the Battery

An easy first step to take is to check the Outdoor Camera’s battery and rule this out as a potential issue. The Outdoor Camera battery takes 6 hours to fully charge and has a life expectancy of 3-6 months on a single charge – depending on usage and placement.

1. Remove the battery from the camera

2. Connect it to power using the in-box USB charging cable

1. If the three lights on the battery do not all light up, it is not fully charged

1. This can take a few minutes to appear, so be sure to plug it in and check back shortly after!

3. Ensure your battery is into the camera with the three metal dots lined up with the metal lines inside the camera and the tab facing out

4. Check to see if the lens of the camera is aligned with the speaker facing down and tightened fully

Checking the Environment

Another easy step to take is to confirm that the physical environment is capable of supporting the Outdoor Camera’s operating limits.

The Outdoor Camera’s optimal temperature threshold is -20°C to 50°C. If the camera overheats from high usage and its internal temperature rises above 62°C, it will shut down in order to protect the battery from damage or catching fire. Once the camera has cooled back down, it will turn back on and resume functioning.

Using Outdoor Camera’s Connection Check Tool

The Outdoor Camera has the ability to run a quick connection check between it and the Base Station to determine if any improvements can be made to the Wi-Fi connection.

During the test, the Outdoor Camera will check the upload speed and the signal strength to paint a better picture of what the overall connectivity looks like. If you receive a fair or poor signal in any category, the app will walk you through some steps you can take to improve upon that connection. This could be steps as simple as moving the Base Station and testing the connection again, or more involved steps such as setting up a separate network for your SimpliSafe® System to use.

Still Need Help?

If you ruled out the issues above and your Outdoor Camera still won’t record or livestream, we recommend resetting the camera. You can find instructions for resetting your Outdoor Camera on our Help Centre.