Conversation List

Filter by

(46)
S
Why Does My Camera Keep Losing Its Wi-Fi Connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short

Wi-Fi Troubleshooting

Help Center Article

 • 

Video Doorbell Pro

S
Video Doorbell Pro Settings & Customizations

The Video Doorbell Pro has a variety of settings that can be customized, like Activity Zones, Video Quality, and more! You can adjust these settings at any time using the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobile App on your phone or tablet Choose My System

Features / Settings

Help Center Article

 • 

Video Doorbell Pro

S
App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

Help Center Article

 • 

Cameras

Recording Behavior for SimpliSafe® Cameras

Your SimpliSafe® cameras record* whenever they detect motion and during a number of system events to keep you updated about what is happening at your home or business. Refer to the chart below for a list of events that trigger a recording, and how long your cameras will record for. How long can a ca

Features / Settings

Help Center Article

 • 

Outdoor Cameras

Video Doorbell Pro LED Status Lights

The Video Doorbell Pro gives you high definition video, two-way audio, and night vision so you can see and speak to visitors any time. The front of the camera is equipped with an LED status light to keep you informed at a glance. Note: There are different light behaviors during setup and during day-

LED / Lights

Help Center Article

 • 

Video Doorbell Pro

S
Doorbell Angle Kit for Video Doorbell Pro Overview and Installation Guide

Inside the box of the Video Doorbell Pro you’ll find a vertical angle bracket to help adjust the angle of your Video Doorbell Pro by 10 degrees. If you need a horizontal adjustment to the angle of your Video Doorbell Pro, our Support team can send you a doorbell angle kit free of charge to help with

Install / Set Up Help

Help Center Article

 • 

Video Doorbell Pro