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When the Video Doorbell Pro is rung, you can hear it from two different places: the doorbell’s chime and the Base Station. If you do not hear a chime from one or both of these places, follow the troubleshooting steps below. The Doorbell Chime Does Not Ring, or the Chime is IncompleteIf the Video Doo
Troubleshoot an Issue
Help Center Article
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Video Doorbell Pro
The Video Doorbell Pro utilizes Wi-Fi to communicate with your SimpliSafe® system. If your Video Doorbell Pro is not livestreaming, there may be an underlying connection issue that needs to be addressed. Use the Connection Check in the SimpliSafe® AppThe Video Doorbell Pro has the ability to run a c
When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power.If your Video Doorbell Pro has power and is respon
The Video Doorbell Pro comes with the ability to designate activity zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 120 degree field of view. You can set specific areas of the camera’s view to ignore motion, allowing you to receive alerts for mot
Features / Settings
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device ha
The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in the device's setting in the SimpliSafe® Mobile App.Note: There are different light behaviors during setup and during day-to-day usage. Learn more about the dif
LED / Lights
