The Video Doorbell Pro utilizes Wi-Fi to communicate with your SimpliSafe® system. If your Video Doorbell Pro is not livestreaming, there may be an underlying connection issue that needs to be addressed. 

Use the Connection Check in the SimpliSafe® App

The Video Doorbell Pro has the ability to run a connection check between it and your network to see if there are any improvements that can be made to its Wi-Fi connection. 

How to Run a Connection Check:

1. Open the SimpliSafe® app

2. Tap My System from the navigation menu on the bottom of the screen

3. Select Camera Settings

4. Choose your Video Doorbell

5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds 

Using your results, you can improve your Video Doorbell Pro’s connection with the tips below.

Camera Requirements: 

• Signal strength should be above -55dBm. A lower number means a greater connection between your camera and router.

• If you have a low signal strength, you can try to troubleshoot your Wi-Fi network and improve your signal strength.

• Upload speed needs to be above 2Mbps for 720p video

• If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your internet package.

Check Your Phone or Tablet’s Connection

Sometimes if the device you are trying to view a livestream on has a weak Wi-Fi or cellular connection, that can lead to issues loading a livestream. Check your device’s connection, and if it is weak try loading the live stream from another device or on the SimpliSafe® Online Account.