When the Video Doorbell Pro is rung, you can hear it from two different places: the doorbell’s chime and the Base Station. If you do not hear a chime from one or both of these places, follow the troubleshooting steps below. 

The Doorbell Chime Does Not Ring, or the Chime is Incomplete

If the Video Doorbell Pro doesn’t ring your chime, or the chime only “dings” but does not “dong”, that indicates that you may need a Chime Connector, which is an additional device to make sure enough power is sent to the Video Doorbell Pro. 

To get a Chime Connector*, please contact our Support team. If you already have one, visit our Chime Connector Installation Guide for step-by-step instructions on the installation process. 

*Please note that the Video Doorbell Pro and Chime Connector require:

• Existing doorbell wiring

• A mechanical chime. The Video Doorbell Pro and Chime Connector are not compatible with digital chimes.

• A transformer with 8-24VAC, 10-30VA.

The Base Station Does Not Chime

If the Base Station does not chime when your Video Doorbell Pro is rung, make sure that the Base Station Chime for your Video Doorbell Pro is enabled or loud enough. You can check this in the SimpliSafe® App by taking the following steps:

1. Open the SimpliSafe® App on your phone or tablet

2. Select the My System gear from the navigation menu at the bottom of the screen

3. Select Camera Settings

4. Choose your Video Doorbell Pro

5. Select Base Station Chime

6. Drag your finger along the slider bar to your desired volume, and then tap Save