Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. 

Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing your camera’s name to exclude the use of an apostrophe before attempting to download any recordings. 

How to Download

1. In the SimpliSafe® Mobile App, open the Timeline using the bottom right icon

2. Swipe up and down through the Timeline and find the event whose clip you wish to download

3. Tap on the event and then tap on the video preview within the event

4. Once the video appears by itself, tap the View History button at the bottom of the screen

5. Find the video clip highlighted with a banner reading Now Playing

6. Tap the three-dot icon next to the recording and then choose Download Video

7. The clip will be saved to your phone

1. To access saved videos, go to your phone’s camera roll

Is a Timestamp Included?

When you download a video from your timeline, the date and time that the recording was filmed is found at the end of the file name.

To find the timestamp, take the following steps:

1. Open your camera roll

2. Select the recording you downloaded

3. Tap the i icon on the bottom of the screen to display the video’s file name

1. This step may vary depending on your mobile device

4. At the end of the file name, you will see the date and time the recording was filmed

Note: the time stamp will be written in numbers, displayed as MM/DD/YYY_HH/MM/SS. So for a recording filmed on August 21, 2024 at 2:31:21 PM, the timestamp will be displayed as: 08212024_023121PM.