Conversation List

Filter by

(46)
How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Help Center Article

 • 

Product Support

Video Doorbell Motion Detection

All SimpliSafe® Video Doorbells use both video analytics and passive infrared (PIR) to detect motion in their field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensiti

Features / Settings

Help Center Article

 • 

Video Doorbell Pro

S
How To Change The Video Doorbell's Chime Volume

When enabled, the Video Doorbell can chime through the Base Station, which has four different volume settings: Off, Low, Medium, and High. Medium is the default setting for most users, and Off as the default setting for homes with a Video Doorbell Series 2 connected to a mechanical chime box. This s

Features / Settings

Help Center Article

 • 

Video Doorbell Pro

S
How to use Two-Way Audio for Cameras

What Is Two-Way Audio? While using the SimpliSafe® Mobile App, Two-Way Audio lets you hear audio from your camera and speak through it while viewing a live stream. Two-Way Audio is available on all SimpliSafe® cameras. How to Turn On Two-Way Audio To enable Two-Way Audio, confirm the Mic & Audio set

Features / Settings

Help Center Article

 • 

Cameras

Two-Way Audio Troubleshooting for Cameras

Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it. Please keep in mind that Two-Way Audio works differently for some cameras when

Errors / Warnings

Help Center Article

 • 

Cameras

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings: Open the SimpliSafe® Mobile App on your phone or tablet Choose My System from the bot

Troubleshoot an Issue

Help Center Article

 • 

Cameras

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in the Device and System Firmware Updates article so you can be informed about the la

Help Center Article

 • 

Base Station