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Maximizing the Battery Life of the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has a battery life of up to 3 months, depending on settings and usage. To help maximize the life of the camera’s battery, we recommend making the following adjustments to its settings and location. Camera Location Your camera is activated by a motion sensor for a

Battery / Power

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Outdoor Cameras

How can I Tell if an Agent is Viewing a Camera Feed for SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe® Active Guard Outdoor Protection includes agent intervention when an unknown person is on your property. If an expert monitoring agent is actively viewing a camera event, you’ll see the event status read Agent Verifying in the Timeline. Additionally, your Outdoor Security Camera Series 2

Features / Settings

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Outdoor Camera Series 2

How is my Privacy Protected When Using SimpliSafe® Active Guard Outdoor Protection?

We are committed to protecting our customers' privacy and sensitive data just as vigilantly as their homes. First, you control what cameras and when live agents monitor your location. Agents only have access to outdoor-enabled cameras during a motion event that occurs during your subscription servic

Install / Set Up Help

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Outdoor Camera Series 2

How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection

If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App: Open the SimpliSafe® Mobile App on your phone or tablet Choose My System from the bottom navigation bar Select Location Settings Scroll to the bottom and tap ‘A

Features / Settings

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Outdoor Camera Series 2

Avoiding False Alarms With SimpliSafe® Active Guard Outdoor Protection

Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions. You can create

Troubleshoot an Issue

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Outdoor Camera Series 2

What is Automatic Face Matching for SimpliSafe® Active Guard Outdoor Protection?

Automatic Face Matching is a form of AI that looks at the clips saved in your familiar faces library and determines whether the person in the camera’s view is a match. With SimpliSafe® Active Guard Outdoor Protection enabled, you will begin to see persons and faces detected on the Timeline tab of th

Features / Settings

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Outdoor Camera Series 2