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Changing Wi-Fi networks for Cameras

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home or receiving a new router), you’ll need to teach your SimpliSafe® System the new credentials.Please note that your network will need to meet our system requirements to connect your system to Wi-Fi. A

Wi-Fi Troubleshooting

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Cameras

Outdoor Security Camera Series 2 Installation Guide

The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home.

Install / Set Up Help

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Outdoor Camera Series 2

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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritize video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking

Troubleshoot an Issue

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Cameras

How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?

The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion).  When the ca

Features / Settings

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Smart Alarm Indoor Camera

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Smart Alarm Wireless Indoor Security Camera LED Status Light Colors

The status light (located on the front of your Smart Alarm Wireless Indoor Security Camera indicates the mode of the camera.  It can tell you at a glance if your camera is updating, recording, or if someone is live streaming the feed. Below is a chart of the light colors that you can expect to see w

LED / Lights

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Smart Alarm Indoor Camera

Why Am I Not Receiving Push Notifications for My Camera?

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is

Troubleshoot an Issue

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Cameras

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

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