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How do I Check the Battery Life of my Camera?

The Outdoor Camera and Smart Alarm Wireless Indoor Security Camera are battery-powered cameras that can help you monitor your home, even when you’re away. Keeping the batteries charged ensures that your cameras will keep a watchful eye inside, and outside of your home.Checking the Battery Status on

Battery / Power

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Error: Camera Battery Low

What It MeansIf you see a low battery warning on your Outdoor Camera or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Camera’s BatteryTo remove this error on the Outdoor Cam

Errors / Warnings

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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording. T

Wi-Fi Troubleshooting

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Cameras

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What does “Unable to Stream Video” mean?

What it MeansAn "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as poss

Errors / Warnings

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Cameras

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-t

Wi-Fi Troubleshooting

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Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are

Troubleshoot an Issue

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Outdoor Camera Solar Panel Accessory

With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

Install / Set Up Help

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Cameras