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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe® stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is r

Wi-Fi Troubleshooting

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Cameras

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What does the SimpliCam® Wired Indoor Camera Privacy Shutter Do?

SimpliCam® Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens.If the camera is paired with a SimpliSafe® security system, the shutter will by default be closed in Home mode and w

Features / Settings

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SimpliCam

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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Online Accoun

Troubleshoot an Issue

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Video Doorbell Pro

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Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?

Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in.If the new location is on a new Wi-Fi network, you will need to

Install / Set Up Help

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SimpliCam

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When does the SimpliCam® Wired Indoor Camera record?

The SimpliCam® Wired Indoor Camera records during the following events:AlarmsDisarming your SimpliSafe systemCamera Detected MotionUser Triggered RecordingSecret Alerts (When Enabled)User-Initiated Test of the SimpliSafe systemDuress AlarmSilent Panic buttonEntry Delay (After entering your home whil

Features / Settings

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SimpliCam

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Can I use the SimpliCam® Wired Indoor Camera outdoors?

The SimpliCam® Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera - check out the new Outdoor Security Camera !Using the SimpliCam® Wired Indoor Camera outdoors may void your warranty.

Features / Settings

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SimpliCam

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SimpliCam® Wired Indoor Camera Settings & Customizations

You can customize a variety of settings for the SimpliCam® Wired Indoor Camera such as the Microphone Settings, Picture Quality, Privacy Shutter, Motion Sensitivity, and more - all through the SimpliSafe® App or your Online Account.Use the guided flow below to customize your SimpliCam® Indoor Camera

Features / Settings

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SimpliCam