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My Doorbell Won't Ring

The Chime Connector is an additional device to make sure enough power is sent to the Video Doorbell Pro. A Chime Connector may be necessary if: The Video Doorbell Pro doesn’t ring your chime, but the livestream video and other features still work. You hear constant buzzing from the mechanical doorbe

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Video Doorbell Pro

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My privacy shutter isn’t responding correctly.

If the privacy shutter on your camera is open when your settings say it should be closed, or if it is closed when it should be open, try these steps: Change the state of your system or camera (e.g. armed, disarmed, off, etc.) and then go back to the desired state. Briefly unplug your camera to reset

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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream. Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation. Ensure your camera is connected to Wi-Fi. Make sure that your smartphone or t

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Video Doorbell Pro

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power. If your Video Doorbell Pro has power and is respo

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Video Doorbell Pro

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Video Doorbell Pro Settings & Customisations

The Video Doorbell Pro comes with the ability to designate activity zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 120 degree field of view. You can set specific areas of the camera’s view to ignore motion, allowing you to receive alerts for mot

Features / Settings

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Video Doorbell Pro

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short

Wi-Fi Troubleshooting

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Video Doorbell Pro

How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft Reset Performing a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device h

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Video Doorbell Pro