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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritise video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking

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Cameras

Outdoor Camera Power Cable Specifications

The Outdoor Camera Power Cable is a great way to keep your Outdoor Camera powered at all times. The Outdoor Camera Power Cable is 25 feet long and is IP65 water-resistant cable. The Outdoor Camera Power Cable comes with cable clips that can be applied to a clean surface with the built-in adhesives,

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Cameras

Outdoor Camera is not Live Streaming

The Outdoor Camera utilises both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.If your Outdoor Camera is not live streaming, there may be RF or Wireless Interference at play. It’s important to have a clean and clear environment between the Outdoor Camera

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Cameras

Incomplete Recordings for Cameras

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

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Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

To optimise battery life the Wireless Outdoor Security Camera enters a “deep sleep” mode when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds.If you are concerned about this delay or are

Wi-Fi Troubleshooting

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Outdoor Cameras

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Video Doorbell Pro Installation Guide

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home.If you are subscribed to either our Pro Premium Monitoring or Self Monitoring with

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Video Doorbell Pro

Video Doorbell Pro Requirements

The Video Doorbell Pro is designed to replace an existing wired doorbell with a mechanical chime. If your home does not have a wired doorbell, you will need to install wiring first in order to use the Video Doorbell Pro.Below is a list of what is needed to install Video Doorbell Pro within your home

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Video Doorbell Pro