My Doorbell Won't Ring

The Chime Connector is an additional device to make sure enough power is sent to the Video Doorbell Pro.

A Chime Connector may be necessary if:

• The Video Doorbell Pro doesn’t ring your chime, but the livestream video and other features still work.

• You hear constant buzzing from the mechanical doorbell’s chime.

• The chime only “dings” but does not “dong” or has other unusual behavior.

A Chime Connector will be shipped with every Video Doorbell Pro we sell, however if you do still require this please contact our Support team. If you need help installing this, visit our Chime Connector Installation Guide for step-by-step instructions on the installation process.

Please note that the Video Doorbell Pro and Chime Connector require:

• Existing doorbell wiring

• A mechanical chime. The Video Doorbell Pro and Chime Connector are not compatible with digital chimes.

• A transformer with 8-24V, 1 Amp.

My Base Station Doesn't Chime

If the Base Station does not chime when your Video Doorbell Pro is rung, make sure that the Base Station Chime for your Video Doorbell Pro is enabled or loud enough. You can check this in the SimpliSafe® App by taking the following steps:

1. Open the SimpliSafe® App on your phone or tablet

2. Select the My System gear from the navigation menu at the bottom of the screen

3. Select Camera Settings

4. Choose your Video Doorbell Pro

5. Select Base Station Chime

6. Drag your finger along the slider bar to your desired volume, and then tap Save