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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth.If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-ti

Wi-Fi Troubleshooting

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Cameras

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Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks:Change your camera’s motion detection setting to All MotionTurn your camera’s sensitivity down to Medium or LowIf you have Activity Zones set up, adjust them to also block o

Troubleshoot an Issue

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Outdoor Cameras

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Advanced Security and Sophisticated Features with the Wireless Outdoor Security Camera

Live Video and RecordingKeep watch on your home 24/7 with live video monitoring and motion-activated recording*. You’ll never miss a thing with high-definition video up to 1080p with sound, and a 140-degree field of view.*Available on select monitoring plans with recordingTwo-Way AudioTalk to visito

Install / Set Up Help

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Outdoor Cameras

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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording. T

Wi-Fi Troubleshooting

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Cameras

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Wireless Outdoor Security Camera Video and Audio Troubleshooting

The Wireless Outdoor Security Camera provides an extra set of eyes outside of your home, to alert you to potential threats before an issue occurs. The following article will walk you through some common issues that may occur, along with the steps you can take to troubleshoot the issues and work towa

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Outdoor Cameras

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting

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Cameras

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Error: Camera Battery Low

What It MeansIf you see a low battery warning on your Outdoor Camera or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Camera’s BatteryTo remove this error on the Outdoor Cam

Errors / Warnings

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Cameras