Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.

The frequency of motion alerts can be adjusted through your SimpliSafe® Mobile App or the online Web App. You can adjust the motion sensitivity to be High, Medium, or Low. Medium is the default setting—changing this will affect how much motion and what sized objects will set off the camera’s motion detection.

• High sensitivity will give you more frequent motion notifications

• Medium sensitivity is the default setting. You will receive a normal amount of notifications with this setting

• Low sensitivity will give you fewer motion notifications

How to Change Your Camera’s Settings

You can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or Web App by taking the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select the Cameras tab from the navigation bar at the bottom of the screen

3. Tap on the gear icon to open up Camera Settings in the top right corner of the app

4. Select the camera you want to update

5. Tap Motion Detection

6. Under Sensitivity, move the slider to Low

7. When you are done, select Save in the top right corner to save your selections

SimpliSafe® Web App

1. Log into your SimpliSafe® account using the Web App on a computer

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address

2. Select Devices from the navigation bar on the left side of the screen

3. Select the camera you want to update

4. A pop up menu will appear on the right hand side of the screen

5. Scroll down to Motion Sensitivity and move the slider to Low

6. When you are done, click Save Changes on on the bottom of the pop up to save your selections

For additional help, please contact our Support team .