‎Sensors | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(54)
SA
How to Replace Entry Sensor Battery

The Entry Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its' bracket. Then replace the lithium battery and slide the sensor back onto its bracket. If your

Battery / Power

Help Center Article

 • 

Entry Sensor

SA
Entry Sensor Not Responding

Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons: The battery within your Entry Sensor needs to be replaced The Entry Sensor is too far away from the Base

Errors / Warnings

Help Center Article

 • 

Entry Sensor

How SimpliSafe® Products Communicate

SimpliSafe® products use varying methods of communication to talk to the Base Station and even your network. Below is a breakdown of the communication methods, and which SimpliSafe® products use that method. Radio Frequency (RF) The Base Station uses a dedicated radio signal to communicate with cert

Install / Set Up Help

Help Center Article

 • 

Product Support

How Does the Entry Sensor Respond During an Alarm

When the system is in an armed state (Home or Away Mode) and an Entry Sensor is triggered, the entry countdown will begin. The entry countdown by default is 30 seconds, however, this can be adjusted at any time within the SimpliSafe® App. If the system is disarmed within 30-60 seconds of the initial

Install / Set Up Help

Help Center Article

 • 

Entry Sensor

SA
Water Sensor Installation Guide

Overview The Water Sensor alerts you to leaks and flooding, helping you prevent expensive water damage. They are always sensing, whether your system is armed or not. We won’t request dispatch of emergency services for water alarms, but with professional monitoring you’ll receive an courtesy call let

Install / Set Up Help

Help Center Article

 • 

Water Sensor

SA
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

Your Entry Sensor comes equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scroll to learn more, or use

Customize your Settings

Help Center Article

 • 

Using Your System

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

Help Center Article

 • 

Product Support