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My Entry Sensor Will Not Pair to My System

If you just installed an Entry Sensor to your system but cannot find it on your account, it may not have paired correctly. To resolve this, please follow the troubleshooting steps in the guided flow below.My Entry Sensor Will Not Pair to My System

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Entry Sensor

Testing the Glassbreak Sensor

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.Placing Your System Into Test ModeDisarm your system

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Glassbreak Sensor

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Motion Sensor Gen 2 Settings & Customisations

The Motion Sensor Gen 2 can be customised to fit your home's needs through the settings menu. There, you can adjust which armed states your Motion Sensor will trigger an alarm in, and enable Instant Trigger. By default, the Motion Sensor will only trigger an alarm when your system is armed in A

Features / Settings

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Motion Sensor Gen 2

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Temperature Sensor Installation Guide

OverviewThe Temperature Sensor triggers an alarm when your home’s temperature goes above or below the temperature range that you set.We won’t request dispatch of emergency services for temperature alarms, but with professional monitoring you’ll receive an automated call letting you know about the al

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Temperature Sensor

How SimpliSafe® Products Communicate

SimpliSafe® products use varying methods of communication to talk to the Base Station and even your network. Below is a breakdown of the communication methods, and which SimpliSafe® products use that method.Radio Frequency (RF)The Base Station uses a dedicated radio signal to communicate with certai

Install / Set Up Help

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Product Support

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Water Sensor Offline

If your Water Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Water Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To replace

Errors / Warnings

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Water Sensor

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How do I remove my Entry Sensor magnet (the smaller part of the sensor) from the wall?

The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall.

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Entry Sensor