‎Sensors | Page 3 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(53)
SA
Entry Sensor Not Responding

Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons:The battery within your Entry Sensor needs to be replacedThe Entry Sensor is too far away from the Base S

Errors / Warnings

Help Center Article

 • 

Entry Sensor

Testing the Entry Sensor

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.Placing Your System Into Test ModeDisarm your system

Troubleshoot an Issue

Help Center Article

 • 

Entry Sensor

SA
Entry Sensor Installation Guide

Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm.

Install / Set Up Help

Help Center Article

 • 

Entry Sensor

SA
Water Sensor Not Responding

The warning ‘Sensor Not Responding’ for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we’d recommend ensuring that the battery is correctly installed. To do this:Slide the Sensor off its’ brac

Errors / Warnings

Help Center Article

 • 

Water Sensor

SA
Why Is My Entry Sensor Shown As Open When My Door Is Closed?

If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.

Troubleshoot an Issue

Help Center Article

 • 

Entry Sensor

Entry Sensor Alert Voice Prompt

Entry Sensor Alert* enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime.This feature is setup on a per sensor basis, so you

Features / Settings

Help Center Article

 • 

Entry Sensor

SA
Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

Errors / Warnings

Help Center Article

 • 

Base Station