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Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.Placing Your System Into Test ModeDisarm your system
Troubleshoot an Issue
Help Center Article
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Temperature Sensor
The warning ‘Sensor Not Responding’ for a Temperature Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we’d recommend ensuring that the battery is correctly installed. To do this:Slide the sensor off its
Errors / Warnings
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Base Station
OverviewThe Temperature Sensor triggers an alarm when your home’s temperature goes above or below the temperature range that you set.We won’t request dispatch of emergency services for temperature alarms, but with professional monitoring you’ll receive an automated call letting you know about the al
Install / Set Up Help
What are Secret Alerts?Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of y
Features / Settings
Sensors
The Temperature Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Temperature Sensor battery, remove it from its bracket to expose the battery compartment. Then replace the battery and slide the sensor back int
Battery / Power
If your Temperature Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Temperature Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usag
